Your Outsourced Network Operations Center (NOC)
Monitor 24/7, prevent outages, and resolve incidents faster with our outsourced NOC services. Intelligent automation, playbook-driven P1–P4 workflows, and clear communication ensure your network operations stay proactive, stable, and always under control.
Why Pexly NOC?
Keep your platforms healthy and your customers happy with a well trained Network Operations Center (NOC) team you can completely rely on!
Proactive by Default
Our outsourced NOC delivers 24/7/365 monitoring, smart alert correlation, and noise reduction – cutting MTTR and keeping your network a step ahead.
Playbook Driven
Through our outsourced noc support services, your runbooks meet our experts for consistent P1–P4 incident handling, vendor coordination and clear comms.
Resolution Guaranteed
As your trusted global NOC partner, we don’t just alert – we act, escalate, and verify every service is fully and reliably restored.
Proof in the Reports
Our transparent NOC outsourcing delivers detailed SLA dashboards, RCA notes, and actionable insights – giving you full visibility for smarter planning.
Tooling We Use
Our network operations center operates within your existing stack – integrating seamlessly across tools, platforms, and monitoring systems.
We Work in Your Ecosystem:
Freshdesk, Zendesk, ServiceNow, Jira, Asana – fully integrated into your Ops and NOC platform.
Monitoring With
Zabbix, Grafana, Cisco Meraki, and CATO Networks – advanced monitoring tools with predictive maintenance and network automation at the core!
Channels Covered:
Tickets & calls – global, 24/7/365.
What We Do
We ensure network reliability through full-stack NOC support, from proactive monitoring to incident response and SLA reporting.
Monitor & Correlate (24/7)
Consolidate alerts, spot patterns, and triage faster – before users feel it.
Incident Response (P1–P4)
Clear severity bands, crisp comms, and playbook steps from first alert to verified recovery.
Runbooks & Escalations
We execute your SOPs, engage vendors, and keep stakeholders in the loop – to ensure reliable noc support.
Change & Maintenance Windows
Plan, announce, and set guardrails so “planned work” doesn’t become a “planned outage”.
Reporting & Continual Improvement
We deliver SLA/SLO scorecards, RCA summaries, and backlog insights to reduce repeat incidents.
Severity & SLAs
Targets align with your contract. We can operate within your ITIL/ISO aligned processes and change policies.
P1
Major outage/security critical impact. Immediate action, constant updates until resolved.
P2
Significant degradation/partial outage. Rapid mitigation, timed updates, vendor engagement.
P3
Limited scope or workaround available. Scheduled fix with progress notes.
P4
Routine tasks, changes, tuning. Planned and tracked.
How NOC Engagement Works
1. Map & Tune
Connect monitors, define P1–P4, import runbooks, set notification policy.
2. Go Live 24/7
We take the pager, own triage, execute actions, escalate per your tree.
3. Prove & Improve
SLA reports, RCAs, and quarterly reviews to drive fewer, shorter incidents.
FAQs
Everything you need to know about our NOC services: how we work, integrate, and support your network.
What does NOC as a Service include?
24/7 monitoring and triage, incident response (P1–P4), escalation/vendor coordination, change window support, and SLA/RCA reporting.
How do you integrate with our tools?
We integrate directly with your existing tools – from ticketing systems (Freshdesk, Zendesk, ServiceNow, Jira, Asana) to monitoring platforms (Zabbix, Grafana, Meraki, CATO) – via APIs and event webhooks. No rip-and-replace required.
How fast is the response?
We agree severity bands and targets at kickoff. P1s trigger immediate action with frequent status updates until resolution.
Do you work to our runbooks?
Yes. We follow your existing SOPs or help you co-create detailed playbooks. Every action is logged, traceable, and fully auditable.
What about security and compliance?
We follow least-privilege access, change control, and maintain comprehensive audit trails. Our team can operate fully within your ISO- or ITIL-aligned processes and under strict NDAs.
