AI Calls & Chats with Human Supervision
Seamlessly blend AI automation with human oversight to ensure accurate, natural, and efficient customer interactions.
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100% Human like
Cut costs by 80%
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Why Choose Our AI Voice Assistants:
Quick & Simple Setup
Quick & Simple Setup
Integrate effortlessly with your existing CRM, booking systems, and over 5,000 other platforms for smooth AI phone calls and chats.
Save Costs
Save Costs
Automate routine calls and chats, allowing your team to focus on more critical tasks.
Scale Effortlessly
Scale Effortlessly
Expand your AI calling capabilities without significant investments.
Always On
Always On
Provide 24/7 customer support with AI voice agents that are always ready to help, ensuring you never miss a call.
Our AI Solution Supports Voice & Chat Channels:
Operate seamlessly across all communication platforms
See Our Live Call Samples
Interviewer
For HR screening
Sales assistant
for your webshop
Answering service
for a car dealership
Customer service
for an internet provider
Receptionist
For beauty salon
Client testimonials
Human-Sounding AI Voices in 50+ Languages
Customize your phone agent’s voice, tone, language, and background sounds to align with your brand.
We connect your AI Chatbot to 5,000 + Apps
Check out our integrations
700+
E-commerce integrations
Your AI agent checks order status, sells products, recovers abandoned carts
200+
Calendar integrations
Your phone agent checks your calendar and books meetings for you, so you don’t have to.
1,400+
CRM integrations
Your agent can add, update, and contact leads in your CRM, so you qualify leads even while you sleep.
100+
Сollaboration integrations
Send a Slack message, update Asana. Or start client onboarding — all on autopilot.
And..
Make.com integration
Let your AI agent take care of any task you want through Make.com.
And..
Zapier integration
With Zapier, you can trigger your AI phone agent to make an outbound call.
Our Dedication to Safety and Compliance
We uphold the highest safety and security protocols, safeguarding both businesses and customers to ensure reliable and protected interactions.
Compliance with the EU AI Act
We fully comply with the EU AI Act, ensuring our voice agents uphold the highest standards of safety, transparency, and accountability.
Risk-Managed Technology
Our AI systems undergo thorough analysis and classification based on global risk levels, ensuring minimal risk to users and the public.
Continuous Lifecycle Monitoring
We regularly assess our AI systems throughout their lifecycle, adapting to evolving compliance standards and responding promptly to feedback and regulatory changes.
Commitment to Transparency
We openly disclose AI-powered interactions and ensure our systems are designed to prevent illegal content generation, meeting transparency requirements.
Ethical AI Practices
We are committed to ethical AI, steering clear of behavior manipulation or unfair social scoring. Our focus is on improving customer service while respecting personal integrity.
Cybersecurity and data protection
We prioritize robust cybersecurity, implementing advanced measures to protect data and privacy. Our security protocols safeguard customer interactions, ensuring confidentiality and security.
Outsource Your Customer Support With Pexly
AI Agent Pexly FAQ
What do you mean by AI agents in customer service?
At Pexly, AI agents are intelligent text and voice assistants that handle routine customer interactions independently and know when not to. They are not scripted bots. They operate within defined boundaries and always defer to humans when judgment is required. They are designed to:
• Understand intent, not just keywords
• Resolve common issues end-to-end
• Ask clarifying questions when needed
• Escalate to human agents when confidence is low or the issue is sensitive
How does AI fit into an outsourced (BPO) customer service model?
In a BPO – Outsourcing setup, AI becomes part of the delivery layer, not a separate experiment. This hybrid model increases speed and capacity without distancing you from your customers. At Pexly:
• AI handles high-volume, repetitive requests
• Human agents focus on complex, emotional, or high-impact cases
• Both operate within the same workflows, tools, and reporting
Why combine AI with human-led outsourced support?
Because neither works optimally alone at scale. Together, they reduce response times, improve resolution rates, and protect customer trust.
AI brings:
• Instant availability
• Consistent responses
• Volume handling
Humans bring:
• Contextual understanding
• Empathy and accountability
• Problem-solving beyond predefined paths
What kinds of issues should AI agents handle?
AI agents are most effective with:
• Order and account status questions
• Password resets and access issues
• Policy and product information
• Simple troubleshooting steps
• Appointment scheduling and updates
These typically represent 60–80% of incoming volume in many support environments.
When does the AI hand over to a human?
Handoffs include full interaction context, so customers do not need to repeat themselves. Escalation happens automatically when:
• The issue falls outside defined confidence thresholds
• The customer shows frustration or dissatisfaction
• The request involves billing disputes, complaints, or exceptions
• Technical troubleshooting exceeds basic diagnostics
How does this improve customer experience?
Customers care about outcomes, not architecture. This approach delivers:
• Faster answers for simple questions
• Shorter wait times for human agents
• Fewer escalations caused by delays
• Clearer resolutions with less back-and-forth
Will customers know they are talking to AI?
Yes, transparently.We believe trust starts with honesty. Customers are informed when they are interacting with an AI agent and reassured that a human is available whenever needed. Clear expectations reduce frustration and increase acceptance.
Is this solution secure?
Yes. AI agents operate under the same security and access controls as human agents. Security is treated as a delivery requirement, not a feature:
- Restricted data access
- Role-based permissions
- Secure system integrations
- Compliance with applicable data protection standards
Why Pexly?
AI should make support better – not colder, not riskier, and not harder to manage. We build it that way. At Pexly, we value clear ownership, responsible automation, and customer trust. We provide:
- Human-led customer service
- AI agents that enhance, not replace
- Outsourced delivery that stays aligned with your goals
- Measurable results without operational noise