{"id":10345,"date":"2023-02-16T14:31:23","date_gmt":"2023-02-16T14:31:23","guid":{"rendered":"https:\/\/pexly.com\/blog\/geen-onderdeel-van-een-categorie\/tech-support-noc-team-voor-een-wereldwijd-telecombedrijf\/"},"modified":"2024-01-30T16:12:28","modified_gmt":"2024-01-30T16:12:28","slug":"tech-support-noc-team-voor-een-wereldwijd-telecombedrijf","status":"publish","type":"post","link":"https:\/\/pexlysupport.com\/nl\/blog\/case-studies\/tech-support-noc-team-voor-een-wereldwijd-telecombedrijf\/","title":{"rendered":"Tech Support & NOC Team voor een wereldwijd telecombedrijf\u00a0<\/strong>"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_header text_orientation=”center” admin_label=”Fullwidth Header” _builder_version=”4.16″ _module_preset=”default” title_font=”|800||on|||||” title_text_align=”center” title_text_color=”#FFFFFF” background_color=”rgba(0,0,0,0.6)” background_image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/omni-channel.jpg” background_blend=”multiply” custom_padding=”4%||6%||false|false” custom_padding_tablet=”3%||12%||false|false” custom_padding_phone=”0%||22%||false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”26px” title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||-210px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” width=”95%” module_alignment=”center” custom_margin=”-10.6%|auto|0%|auto|false|false” custom_margin_tablet=”-15%||5%||false|false” custom_margin_phone=”-20%||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”3%||3%||true|false” custom_padding_tablet=”3%|2%|3%|2%|true|true” custom_padding_phone=”8%|1%|8%|5%|true|false” background_color_phone=”RGBA(255,255,255,0)” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|false” background_color_phone=”#FFFFFF” background_last_edited=”off|desktop” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” disabled_on=”off|off|off” admin_label=”Post Title” _builder_version=”4.18.0″ _module_preset=”default” title_font=”|700|||||||” title_text_align=”left” custom_margin=”||||false|false” custom_margin_tablet=”|||5%|false|false” custom_margin_phone=”|||5%|false|false” custom_margin_last_edited=”off|desktop” custom_padding=”|||4%|false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||5px||false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”” title_font_size_phone=”25px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”1.4em” title_line_height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”95%” module_alignment=”center” custom_margin=”1.2%|auto||auto|false|false” custom_margin_tablet=”||3%||false|false” custom_margin_phone=”||3%||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|40px|1px|40px|false|true” custom_padding_tablet=”|20px||20px|false|true” custom_padding_phone=”|5px||5px|false|true” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|desktop” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_margin=”||-3px||false|false” custom_padding=”40px|40px|40px|40px|true|true” global_colors_info=”{}”]<\/p>\n

Profiel klant:<\/span><\/h3>\n

INDUSTRIE<\/strong>: Telecommunicatie-, spraak- en Datadiensten
<\/span><\/span>HOOFDKWARTIER<\/span>:<\/b> New York, VS
<\/span><\/span>GROOTTE<\/span>:<\/strong> 51-200 werknemers<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_margin=”||40px||false|false” custom_padding=”40px|40px|40px|40px|true|true” global_colors_info=”{}”]<\/p>\n

Overzicht<\/span><\/h3>\n

Pexly levert Tier-1 en Tier-2 technische ondersteuning <\/a>en een toegewijd NOC-team aan een van de Top 15 Carriers in de wereld om een complexe netwerkinfrastructuur 24\/7 te bewaken. Tegelijkertijd worden tickets van klanten via e-mail, telefoon en webportalen afgehandeld en opgelost.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/02\/Blog-Header-Image-15.png” title_text=”Blog Header Image (15)” _builder_version=”4.18.0″ _module_preset=”default” width=”92%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”95%” module_alignment=”center” min_height=”1272.1px” custom_margin=”|auto|-6.7%|auto|false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”22px||22px||true|false” custom_padding_tablet=”3%|2%|3%|2%|true|true” custom_padding_phone=”8%|1%|8%|5%|true|false” background_color_phone=”RGBA(255,255,255,0)” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|false” background_color_phone=”#FFFFFF” background_last_edited=”off|desktop” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_text admin_label=”FIRST TEXT SECTION” _builder_version=”4.18.0″ _module_preset=”default” text_font_size=”16px” max_width=”100%” module_alignment=”center” min_height=”175px” height=”200px” max_height=”1000px” custom_margin=”||-3px||false|false” custom_padding=”0px||0px|0%|false|false” inline_fonts=”Plus Jakarta” global_colors_info=”{}”]<\/p>\n

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Bedrijfsbiografie:<\/span><\/span><\/p>\n

Wereldwijd platform om elke communicatieprovider veilig met elkaar te verbinden. De missie is om \u00e9\u00e9n wereldwijde klantervaring te leveren, \u00e9\u00e9n netwerk voor wereldwijde connectiviteit en \u00e9\u00e9n platform om uw bedrijf te laten groeien.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n

[\/et_pb_text][et_pb_text admin_label=”FIRST TEXT SECTION” _builder_version=”4.18.0″ _module_preset=”default” text_font_size=”16px” max_width=”100%” module_alignment=”center” min_height=”150px” height=”200px” max_height=”1000px” custom_margin=”-2px||-3px||false|false” custom_padding=”0px||0px|0%|false|false” inline_fonts=”Plus Jakarta” global_colors_info=”{}”]<\/p>\n

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Uitdaging<\/span><\/span><\/p>\n

Pexly kreeg de taak om een team van agenten samen te stellen met hoge technische vaardigheden in telecommunicatie<\/a>, telefoniesystemen en VOIP-technologie. Daarnaast moest het team soepel blijven functioneren tijdens een wereldwijde pandemie.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n

[\/et_pb_text][et_pb_text admin_label=”FIRST TEXT SECTION” _builder_version=”4.18.0″ _module_preset=”default” text_font_size=”16px” min_height=”183.2px” height=”200px” max_height=”100px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|0%|false|false” inline_fonts=”Plus Jakarta” global_colors_info=”{}”]<\/p>\n

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Oplossing<\/span><\/span><\/p>\n

Pexly nam agents aan met vloeiend Engels, goede computervaardigheden en de vereiste soft skills. Daarom hebben we een ervaren teamleider gezocht en aangeworven, die alle agenten heeft getraind en hen de basisvaardigheden heeft bijgebracht op het gebied van telecommunicatie en netwerken – een allround trainingsoplossing die de vereiste harde vaardigheden garandeert. <\/p>\n

Vanaf nu biedt Pexly 24 uur per dag ondersteuning, bewaking, onderhoud en probleemoplossing voor optimale prestaties en uptime.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/02\/Blog-Header-Image-6.svg” title_text=”Blog Header Image (6)” _builder_version=”4.18.0″ _module_preset=”default” width=”92%” module_alignment=”center” min_height=”390px” custom_margin=”44px||32px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”FIRST TEXT SECTION” _builder_version=”4.18.0″ _module_preset=”default” text_font_size=”16px” min_height=”221.4px” height=”200px” max_height=”1000px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px|0%|false|false” inline_fonts=”Plus Jakarta” global_colors_info=”{}”]<\/p>\n

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Resultaten<\/span><\/span><\/p>\n

Pexly heeft een team van 7 technische specialisten samengesteld om verzoeken van klanten te beantwoorden via e-mail, telefoon en andere alternatieve communicatiekanalen. Elk verzoek wordt toegewezen aan een specifieke vertegenwoordiger die verantwoordelijk is voor het geven van een persoonlijk antwoord. Agenten besteden tot 30 seconden aan het openen van een Customer Trouble Ticket en 40-60 seconden aan het onderzoeken van het probleem. Gemiddeld besteden agenten tot 1,5 minuut aan het oplossen van elk Customer Trouble Ticket. <\/p>\n

Het NOC-team werkt met verschillende soorten netwerkmonitoring-, test- en troubleshootingsystemen (Zabbix, Graphana, iXTools) om prestatieverlies op tijd te detecteren en gerelateerde carriers of ISP’s te informeren. <\/p>\n

NOC’s maken en werken met netwerkkaarten (fysieke en logische topologie), documentatie, trainingshandleidingen en veelgestelde vragen. NOC’s zijn ook verantwoordelijk voor het testen van routes voor spraak-, data- en A2P-verkeer.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/01\/Outsource-Multilingual-Customer-Support-Agents-With-Pexly1.svg” alt=”outsource customer support” title_text=”Outsource-Multilingual-Customer-Support-Agents-With-Pexly1″ url=”https:\/\/pexlysupport.com\/quote\/” url_new_window=”on” show_bottom_space=”off” align=”center” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”102px||||false|false” custom_padding=”190px||0px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_margin=”||||false|false” custom_padding=”0px|||||” collapsed=”on” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” width=”95%” module_alignment=”center” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”1%||||false|false” custom_padding_tablet=”3%|2%|3%|2%|true|true” custom_padding_phone=”8%|1%|8%|5%|true|false” background_color_phone=”RGBA(255,255,255,0)” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|false” background_color_phone=”#FFFFFF” background_last_edited=”off|desktop” background_enable_color_phone=”on” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_text admin_label=”SECOND TEXT SECTION” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|||1%|false|false” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”BLOG BLOCKS” _builder_version=”4.16.0″ _module_preset=”default” background_color=”rgba(0,0,0,0.07)” module_alignment=”center” custom_margin=”42px|||||” custom_padding=”117px|||||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_align=”center” custom_margin=”135px||-136px||false|false” custom_padding=”||150px|||” global_colors_info=”{}”]<\/p>\n

Gerelateerde berichten<\/span><\/h3>\n

[\/et_pb_text][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”18,17,19,10,21″ show_author=”off” show_excerpt=”off” admin_label=”Blog” _builder_version=”4.18.0″ _module_preset=”default” header_level=”h5″ header_font=”|600|||||||” header_font_size=”15px” meta_font=”||||||||” meta_font_size=”12px” custom_margin=”40px||||false|false” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” show_pagination=”off” sticky_enabled=”0″][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Profiel klant: INDUSTRIE: Telecommunicatie-, spraak- en DatadienstenHOOFDKWARTIER: New York, VS GROOTTE: 51-200 werknemersOverzicht Pexly levert Tier-1 en Tier-2 technische ondersteuning en een toegewijd NOC-team aan een van de Top 15 Carriers in de wereld om een complexe netwerkinfrastructuur 24\/7 te bewaken. Tegelijkertijd worden tickets van klanten via e-mail, telefoon en webportalen afgehandeld en opgelost. Bedrijfsbiografie: […]<\/p>\n","protected":false},"author":2,"featured_media":8680,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n[et_pb_section fb_built=\"1\" fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_fullwidth_header text_orientation=\"center\" admin_label=\"Fullwidth Header\" _builder_version=\"4.16\" _module_preset=\"default\" title_font=\"|800||on|||||\" title_text_align=\"center\" title_text_color=\"#FFFFFF\" background_color=\"rgba(0,0,0,0.6)\" background_image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/omni-channel.jpg\" background_blend=\"multiply\" custom_padding=\"4%||6%||false|false\" custom_padding_tablet=\"3%||12%||false|false\" custom_padding_phone=\"0%||22%||false|false\" custom_padding_last_edited=\"on|phone\" title_font_size_tablet=\"26px\" title_font_size_phone=\"16px\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#FFFFFF\" custom_margin=\"||-210px|||\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row custom_padding_last_edited=\"off|desktop\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#FFFFFF\" width=\"95%\" module_alignment=\"center\" custom_margin=\"-10.6%|auto|0%|auto|false|false\" custom_margin_tablet=\"-15%||5%||false|false\" custom_margin_phone=\"-20%||||false|false\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"3%||3%||true|false\" custom_padding_tablet=\"3%|2%|3%|2%|true|true\" custom_padding_phone=\"8%|1%|8%|5%|true|false\" background_color_phone=\"RGBA(255,255,255,0)\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" custom_padding=\"||||false|false\" background_color_phone=\"#FFFFFF\" background_last_edited=\"off|desktop\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_post_title meta=\"off\" featured_image=\"off\" disabled_on=\"off|off|off\" admin_label=\"Post Title\" _builder_version=\"4.18.0\" _module_preset=\"default\" title_font=\"|700|||||||\" title_text_align=\"left\" custom_margin=\"||||false|false\" custom_margin_tablet=\"|||5%|false|false\" custom_margin_phone=\"|||5%|false|false\" custom_margin_last_edited=\"off|desktop\" custom_padding=\"|||4%|false|false\" custom_padding_tablet=\"||20px||false|false\" custom_padding_phone=\"||5px||false|false\" custom_padding_last_edited=\"on|phone\" title_font_size_tablet=\"\" title_font_size_phone=\"25px\" title_font_size_last_edited=\"on|phone\" title_line_height_tablet=\"\" title_line_height_phone=\"1.4em\" title_line_height_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" width=\"95%\" module_alignment=\"center\" custom_margin=\"1.2%|auto||auto|false|false\" custom_margin_tablet=\"||3%||false|false\" custom_margin_phone=\"||3%||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"|40px|1px|40px|false|true\" custom_padding_tablet=\"|20px||20px|false|true\" custom_padding_phone=\"|5px||5px|false|true\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding_phone=\"||||false|false\" custom_padding_last_edited=\"off|desktop\" box_shadow_style=\"preset1\" box_shadow_color=\"rgba(0,0,0,0.1)\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" module_alignment=\"center\" custom_margin=\"||-3px||false|false\" custom_padding=\"40px|40px|40px|40px|true|true\" global_colors_info=\"{}\"]

Profiel klant:<\/span><\/h3>\r\n

INDUSTRIE<\/strong>: Telecommunicatie-, spraak- en Datadiensten
<\/span><\/span>HOOFDKWARTIER<\/span>:<\/b> New York, VS
<\/span><\/span>GROOTTE<\/span>:<\/strong> 51-200 werknemers<\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding_phone=\"||||false|false\" custom_padding_last_edited=\"off|phone\" box_shadow_style=\"preset1\" box_shadow_color=\"rgba(0,0,0,0.1)\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" module_alignment=\"center\" custom_margin=\"||40px||false|false\" custom_padding=\"40px|40px|40px|40px|true|true\" global_colors_info=\"{}\"]

Overzicht<\/span><\/h3>\r\n

Pexly levert Tier-1 en Tier-2 technische ondersteuning <\/a>en een toegewijd NOC-team aan een van de Top 15 Carriers in de wereld om een complexe netwerkinfrastructuur 24\/7 te bewaken. Tegelijkertijd worden tickets van klanten via e-mail, telefoon en webportalen afgehandeld en opgelost.<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/02\/Blog-Header-Image-15.png\" title_text=\"Blog Header Image (15)\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"92%\" module_alignment=\"center\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\"off|desktop\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" width=\"95%\" module_alignment=\"center\" min_height=\"1272.1px\" custom_margin=\"|auto|-6.7%|auto|false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"off|desktop\" custom_padding=\"22px||22px||true|false\" custom_padding_tablet=\"3%|2%|3%|2%|true|true\" custom_padding_phone=\"8%|1%|8%|5%|true|false\" background_color_phone=\"RGBA(255,255,255,0)\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" custom_padding=\"||||false|false\" background_color_phone=\"#FFFFFF\" background_last_edited=\"off|desktop\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_text admin_label=\"FIRST TEXT SECTION\" _builder_version=\"4.18.0\" _module_preset=\"default\" text_font_size=\"16px\" max_width=\"100%\" module_alignment=\"center\" min_height=\"175px\" height=\"200px\" max_height=\"1000px\" custom_margin=\"||-3px||false|false\" custom_padding=\"0px||0px|0%|false|false\" inline_fonts=\"Plus Jakarta\" global_colors_info=\"{}\"]

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Bedrijfsbiografie:<\/span><\/span><\/p>\r\n

Wereldwijd platform om elke communicatieprovider veilig met elkaar te verbinden. De missie is om \u00e9\u00e9n wereldwijde klantervaring te leveren, \u00e9\u00e9n netwerk voor wereldwijde connectiviteit en \u00e9\u00e9n platform om uw bedrijf te laten groeien.<\/span><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/article>\r\n<\/div>[\/et_pb_text][et_pb_text admin_label=\"FIRST TEXT SECTION\" _builder_version=\"4.18.0\" _module_preset=\"default\" text_font_size=\"16px\" max_width=\"100%\" module_alignment=\"center\" min_height=\"150px\" height=\"200px\" max_height=\"1000px\" custom_margin=\"-2px||-3px||false|false\" custom_padding=\"0px||0px|0%|false|false\" inline_fonts=\"Plus Jakarta\" global_colors_info=\"{}\"]

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Uitdaging<\/span><\/span><\/p>\r\n

Pexly kreeg de taak om een team van agenten samen te stellen met hoge technische vaardigheden in telecommunicatie<\/a>, telefoniesystemen en VOIP-technologie. Daarnaast moest het team soepel blijven functioneren tijdens een wereldwijde pandemie.<\/span><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/article>\r\n<\/div>[\/et_pb_text][et_pb_text admin_label=\"FIRST TEXT SECTION\" _builder_version=\"4.18.0\" _module_preset=\"default\" text_font_size=\"16px\" min_height=\"183.2px\" height=\"200px\" max_height=\"100px\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px|0%|false|false\" inline_fonts=\"Plus Jakarta\" global_colors_info=\"{}\"]

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Oplossing<\/span><\/span><\/p>\r\n

Pexly nam agents aan met vloeiend Engels, goede computervaardigheden en de vereiste soft skills. Daarom hebben we een ervaren teamleider gezocht en aangeworven, die alle agenten heeft getraind en hen de basisvaardigheden heeft bijgebracht op het gebied van telecommunicatie en netwerken - een allround trainingsoplossing die de vereiste harde vaardigheden garandeert.

Vanaf nu biedt Pexly 24 uur per dag ondersteuning, bewaking, onderhoud en probleemoplossing voor optimale prestaties en uptime.<\/span><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/article>\r\n<\/div>[\/et_pb_text][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/02\/Blog-Header-Image-6.svg\" title_text=\"Blog Header Image (6)\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"92%\" module_alignment=\"center\" min_height=\"390px\" custom_margin=\"44px||32px|||\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"FIRST TEXT SECTION\" _builder_version=\"4.18.0\" _module_preset=\"default\" text_font_size=\"16px\" min_height=\"221.4px\" height=\"200px\" max_height=\"1000px\" custom_margin=\"0px||0px||false|false\" custom_padding=\"0px||0px|0%|false|false\" inline_fonts=\"Plus Jakarta\" global_colors_info=\"{}\"]

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Resultaten<\/span><\/span><\/p>\r\n

Pexly heeft een team van 7 technische specialisten samengesteld om verzoeken van klanten te beantwoorden via e-mail, telefoon en andere alternatieve communicatiekanalen. Elk verzoek wordt toegewezen aan een specifieke vertegenwoordiger die verantwoordelijk is voor het geven van een persoonlijk antwoord. Agenten besteden tot 30 seconden aan het openen van een Customer Trouble Ticket en 40-60 seconden aan het onderzoeken van het probleem. Gemiddeld besteden agenten tot 1,5 minuut aan het oplossen van elk Customer Trouble Ticket.

Het NOC-team werkt met verschillende soorten netwerkmonitoring-, test- en troubleshootingsystemen (Zabbix, Graphana, iXTools) om prestatieverlies op tijd te detecteren en gerelateerde carriers of ISP's te informeren.

NOC's maken en werken met netwerkkaarten (fysieke en logische topologie), documentatie, trainingshandleidingen en veelgestelde vragen. NOC's zijn ook verantwoordelijk voor het testen van routes voor spraak-, data- en A2P-verkeer.<\/span><\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/article>\r\n<\/div>[\/et_pb_text][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/01\/Outsource-Multilingual-Customer-Support-Agents-With-Pexly1.svg\" alt=\"outsource customer support\" title_text=\"Outsource-Multilingual-Customer-Support-Agents-With-Pexly1\" url=\"https:\/\/pexlysupport.com\/quote\/\" url_new_window=\"on\" show_bottom_space=\"off\" align=\"center\" _builder_version=\"4.18.0\" _module_preset=\"default\" custom_margin=\"102px||||false|false\" custom_padding=\"58px||0px||false|false\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" custom_margin=\"||||false|false\" custom_padding=\"0px|||||\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row custom_padding_last_edited=\"off|desktop\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#FFFFFF\" width=\"95%\" module_alignment=\"center\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"1%||||false|false\" custom_padding_tablet=\"3%|2%|3%|2%|true|true\" custom_padding_phone=\"8%|1%|8%|5%|true|false\" background_color_phone=\"RGBA(255,255,255,0)\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" custom_padding=\"||||false|false\" background_color_phone=\"#FFFFFF\" background_last_edited=\"off|desktop\" background_enable_color_phone=\"on\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_text admin_label=\"SECOND TEXT SECTION\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"||||false|false\" custom_padding=\"|||1%|false|false\" global_colors_info=\"{}\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"BLOG BLOCKS\" _builder_version=\"4.16.0\" _module_preset=\"default\" background_color=\"rgba(0,0,0,0.07)\" module_alignment=\"center\" custom_margin=\"42px|||||\" custom_padding=\"117px|||||\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Text\" _builder_version=\"4.16\" _module_preset=\"default\" header_3_font=\"|600|||||||\" header_3_text_align=\"center\" custom_margin=\"135px||-136px||false|false\" custom_padding=\"||150px|||\" global_colors_info=\"{}\"]

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global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","_et_gb_content_width":"2880","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[73,74],"tags":[],"class_list":["post-10345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-klantenservice"],"acf":[],"yoast_head":"\nTelecombedrijf helpen om verzoeken van klanten op te lossen<\/title>\n<meta name=\"description\" content=\"Pexly heeft een speciaal klantenserviceteam samengesteld om augmented reality-gebruikers een uitstekende klantervaring te bieden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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