{"id":16158,"date":"2023-10-15T09:41:56","date_gmt":"2023-10-15T09:41:56","guid":{"rendered":"https:\/\/pexly.com\/klantenservice\/social-media-customer-service\/"},"modified":"2024-05-09T09:29:04","modified_gmt":"2024-05-09T09:29:04","slug":"social-media-customer-service","status":"publish","type":"page","link":"https:\/\/pexlysupport.com\/nl\/klantenservice\/social-media-customer-service\/","title":{"rendered":"Social Media Customer Service"},"content":{"rendered":"\n<section id=\"block_65290fabee37c\" class=\"socialHero \">\n    <div class=\"socialHero__container\">\n\n        <div class=\"socialHero__content\">\n            <div class=\"socialHero__title\"><h1><strong>Klantenservice<\/strong> sociale media<\/h1>\n<\/div>\n\n            <div class=\"socialHero__description\"><p>Ons toegewijde team behandelt chats, berichten en reacties om een uitstekende klantervaring te bieden en een sterk merkimago te behouden.<\/p>\n<\/div>\n\n            <a href=\"\/quote\" class=\"socialHero__button\">Gratis Offerte<\/a>\n\n            <ul class=\"socialHero__awards\">\n                <li class=\"socialHero__awards-item socialHero__awards-item_embed\">\n                    <script type=\"text\/javascript\" src=\"https:\/\/widget.clutch.co\/static\/js\/widget.js\"><\/script>\n                    <div class=\"clutch-widget\"\n                         data-url=\"https:\/\/widget.clutch.co\"\n                         data-widget-type=\"2\"\n                         data-height=\"45\"\n                         data-nofollow=\"true\"\n                         data-expandifr=\"true\"\n                         data-clutchcompany-id=\"1907193\">\n                    <\/div>\n                <\/li>\n                <li class=\"socialHero__awards-item\">\n                    <img decoding=\"async\"\n                            class=\"socialHero__awards-item-img\"\n                            src=\"https:\/\/pexlysupport.com\/wp-content\/themes\/pexly\/template-parts\/block\/social-hero\/images\/award1.svg\"\n                            alt=\"EU GDPR Compliant\"\n                    >\n                <\/li>\n                <li class=\"socialHero__awards-item\">\n                    <img decoding=\"async\"\n                            class=\"socialHero__awards-item-img\"\n                            src=\"https:\/\/pexlysupport.com\/wp-content\/themes\/pexly\/template-parts\/block\/social-hero\/images\/award2.svg\"\n                            alt=\"ISO picture\"\n                    >\n                <\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"socialHero__images\">\n            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/themes\/pexly\/template-parts\/block\/social-hero\/images\/bg.svg\"\n                 alt=\"Decor\"\n                 class=\"socialHero__bg-image\"\n            >\n            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/main.png\" alt=\"\" class=\"socialHero__image\">\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section id=\"services-block_652935baee37d\" class=\"services  \">\n\t<div class=\"page__container\">\n\t\t<div class=\"services__title\">\n\t\t\t<p>Soorten <strong>sociale media-ondersteuning<\/strong> die Pexly biedt voor uw bedrijf<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"services__description\">\n\t\t\tWij weten hoe belangrijk het is om de manier waarop klanten praten op sociale media te begrijpen. Ons team is bedreven in het begrijpen van en aansluiten bij informeel taalgebruik, inclusief jargon en moderne uitdrukkingen op alle populaire kanalen.\t\t<\/div>\n\n        \n\t\t<div class=\"services_list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/1.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service__title\">\n\t\t\t\t\t\t\t\tChat &#038; rechtstreekse berichten\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/08\/services-bg.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tChat &#038; rechtstreekse berichten\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tOns team beheert op effectieve wijze vragen van gebruikers via verschillende social media-kanalen in meerdere talen en zorgt voor een snelle en grondige reactie op vragen en zorgen over merkprofielen, waarbij betrokkenheid en tevredenheid van gebruikers voorop staan.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/2.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service__title\">\n\t\t\t\t\t\t\t\tCommentaar op bericht\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/08\/services-bg.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tCommentaar op bericht\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tOnze agents controleren en reageren proactief op positieve opmerkingen, waardoor een gevoel van waardering ontstaat, en gaan effectief om met negatieve opmerkingen om problemen aan te pakken en een positief merkimago te behouden.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/3.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service__title\">\n\t\t\t\t\t\t\t\tInhoud modereren\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/08\/services-bg.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tInhoud modereren\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tAangezien alle inhoud op sociale media volledig zichtbaar is voor het publiek, is effectief beheer van afbeeldingen en tekstuele inhoud van cruciaal belang. Ons team legt veel nadruk op het handhaven van precisie en nauwkeurigheid om de reputatie van het merk met nauwgezette zorg hoog te houden.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"services_slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: linear-gradient(to bottom, rgba(0,0,0,.2), rgba(0,0,0,.7)), url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/1.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tChat &#038; rechtstreekse berichten\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tOns team beheert op effectieve wijze vragen van gebruikers via verschillende social media-kanalen in meerdere talen en zorgt voor een snelle en grondige reactie op vragen en zorgen over merkprofielen, waarbij betrokkenheid en tevredenheid van gebruikers voorop staan.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: linear-gradient(to bottom, rgba(0,0,0,.2), rgba(0,0,0,.7)), url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/2.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tCommentaar op bericht\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tOnze agents controleren en reageren proactief op positieve opmerkingen, waardoor een gevoel van waardering ontstaat, en gaan effectief om met negatieve opmerkingen om problemen aan te pakken en een positief merkimago te behouden.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"service__wrapper\">\n\t\t\t\t\t\t<div class=\"service-hover\" style=\"background-image: linear-gradient(to bottom, rgba(0,0,0,.2), rgba(0,0,0,.7)), url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/3.png);\">\n\t\t\t\t\t\t\t<h3 class=\"service-hover__title\">\n\t\t\t\t\t\t\t\tInhoud modereren\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<p class=\"service-hover__description\">\n\t\t\t\t\t\t\t\tAangezien alle inhoud op sociale media volledig zichtbaar is voor het publiek, is effectief beheer van afbeeldingen en tekstuele inhoud van cruciaal belang. Ons team legt veel nadruk op het handhaven van precisie en nauwkeurigheid om de reputatie van het merk met nauwgezette zorg hoog te houden.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section id=\"block_65294050d652a\" class=\"socialTools \" style=\"background-image: url(https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/bg.png)\">\n    <div class=\"socialTools__container\">\n\n        <div class=\"socialTools__title\"><h2>Werken met populaire platforms en tools<\/h2>\n<\/div>\n\n        <div class=\"socialTools__inner\">\n\n            <div class=\"socialTools__platforms\">\n                <h3 class=\"socialTools__inner-title\">Platformen<\/h3>\n                <div class=\"socialTools__inner-desc\"><p>Werkt met de populairste sociale-mediaplatforms om uw klanten de beste klantenservice te bieden<\/p>\n<\/div>\n                <ul class=\"socialTools__platforms-list\">\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform1.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform2.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform3.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform4.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform5.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform6.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform7.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform8.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                        <li class=\"socialTools__platforms-item\">\n                        <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/platform9.svg\" alt=\"\" class=\"socialTools__platforms-item-img\">\n                    <\/li>\n                                    <\/ul>\n            <\/div>\n\n            <div class=\"socialTools__tools\">\n                <h3 class=\"socialTools__inner-title\">Gereedschap<\/h3>\n                <div class=\"socialTools__inner-desc\"><p>Naadloos te integreren in uw helpdesksoftware, geen aanpassingen nodig<\/p>\n<\/div>\n                <ul class=\"socialTools__tools-list\">\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools1.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools2.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools3.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools4.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools5.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                            <li class=\"socialTools__tools-item\">\n                            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/tools6.svg\" alt=\"\" class=\"socialTools__tools-item-img\">\n                        <\/li>\n                                    <\/ul>\n            <\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"block_652a4c4c6904f\" class=\"socialMap \">\n    <div class=\"socialMap__container\">\n\n        <h2 class=\"socialMap__title\">Meertalige ondersteuning, waar uw klanten zich ook bevinden<\/h2>\n\n        <div class=\"socialMap__map\">\n            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/map.png\" alt=\"\" class=\"socialMap__map-img socialMap__map-img_desktop\">\n            <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/map-mobile.png\" alt=\"\" class=\"socialMap__map-img socialMap__map-img_mobile\">\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"block_652a575038852\" class=\"socialBenefits \">\n    <div class=\"socialBenefits__container\">\n\n        <div class=\"socialBenefits__title\"><h2>Voordelen <strong>AI+Mens<\/strong> om uw effici\u00ebntie te verhogen<\/h2>\n<\/div>\n\n        <div class=\"socialBenefits__description\"><p>Verbeter je klantenservice met <strong>AI + menselijke ondersteuning<\/strong>. Profiteer van bliksemsnelle antwoorden en kostenbesparingen.<\/p>\n<\/div>\n\n        <div class=\"socialBenefits__inner\">\n            <div class=\"socialBenefits__inner-content\">\n                <div class=\"socialBenefits__text\"><p>Door AI in te zetten voor klantenservice optimaliseren we uw effici\u00ebntie, verlagen we de kosten en kunnen we ons concentreren op essenti\u00eble klantinteracties voor een uitstekende klantervaring.<\/p>\n<\/div>\n                <a href=\"\/quote\" class=\"socialBenefits__button\">Neem contact met ons op<\/a>\n            <\/div>\n            <div class=\"socialBenefits__inner-imgContainer\">\n                <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/img.png\" alt=\"\" class=\"socialBenefits__image\">\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<section id=\"block_652ab92f9cf42\" class=\"socialMedia \">\n    <div class=\"socialMedia__container\">\n        <div class=\"socialMedia__inner\">\n\n            <div class=\"socialMedia__imgContainer\">\n                <img decoding=\"async\" src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2023\/10\/img-2.svg\" alt=\"\" class=\"socialMedia__img\">\n            <\/div>\n\n            <div class=\"socialMedia__content\">\n                <h2 class=\"socialMedia__title\">Social Media Customer Support voor wereldwijd beautymerk<\/h2>\n                <div class=\"socialMedia__description\"><p>Pexly stelde een gespecialiseerd klantenserviceteam samen van 10 agents, projectmanager, teamleider en trainer om de publieke berichten en advertenties van de klant te modereren.<\/p>\n<\/div>\n                <ul class=\"socialMedia__list\">\n                                        <li class=\"socialMedia__list-item\">\n                        <p>10 klantenservicemedewerkers<\/p>\n                    <\/li>\n                                        <li class=\"socialMedia__list-item\">\n                        <p>2 jaar ervaring in het ondersteunen van sociale media<\/p>\n                    <\/li>\n                                        <li class=\"socialMedia__list-item\">\n                        <p>Training en mentorschap<\/p>\n                    <\/li>\n                                    <\/ul>\n                <a href=\"https:\/\/pexlysupport.com\/blog\/case-studies-articles\/building-a-customer-service-team-for-a-beauty-brand\/\" class=\"socialMedia__button\">Lees casestudy<\/a>\n            <\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"\" class=\"contactForm__wrapper socialForm\">\n    <section class=\"contact-form \" tabindex=\"-1\">\n        <div class=\"page__container\">\n            <h2><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Besteed uw klantenondersteuning uit met Pexly&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:941,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Besteed uw klantenondersteuning uit met Pexly<\/span><\/h2>\n            \n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || 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