{"id":9457,"date":"2022-02-16T13:01:47","date_gmt":"2022-02-16T13:01:47","guid":{"rendered":"https:\/\/pexly.com\/wie-wir-arbeiten\/"},"modified":"2023-05-04T16:59:46","modified_gmt":"2023-05-04T16:59:46","slug":"wie-wir-arbeiten","status":"publish","type":"page","link":"https:\/\/pexlysupport.com\/de\/wie-wir-arbeiten\/","title":{"rendered":"Wie wir arbeiten"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” z_index=”9999″ collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_slider arrows_custom_color=”#000000″ dot_nav_custom_color=”#000000″ _builder_version=”4.18.0″ _module_preset=”default” header_text_align=”left” background_enable_color=”off” button_alignment=”left” text_orientation=”left” content_width=”100%” content_max_width=”1240px” min_height=”540px” min_height_tablet=”” min_height_phone=”340px” min_height_last_edited=”on|phone” height=”540px” max_height=”540px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_slide heading=”Wie wir arbeiten” button_text=”ANGEBOT EINHOLEN” button_link=”\/de\/quote\/” use_bg_overlay=”on” bg_overlay_color=”rgba(0,0,0,0.4)” _builder_version=”4.18.0″ _module_preset=”default” background_color=”rgba(0,0,0,0.31)” background_enable_color=”on” background_image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1272744431-612×612-1.jpg” background_enable_image=”on” background_blend=”overlay” text_orientation=”left” custom_padding=”8%|100px||0px|false|false” hover_enabled=”0″ background_enable_image_phone=”off” global_colors_info=”{}” sticky_transition=”on” sticky_enabled=”0″]<\/p>\n

PEXLY ist ein zuverl\u00e4ssiger Partner f\u00fcr Start-ups, KMUs und Enterprises,
die nach einem besseren Kundenservice streben.<\/span><\/p>\n

Seit unserer Gr\u00fcndung im Jahr 2015 unterst\u00fctzen wir Unternehmen
auf der ganzen Welt, indem wir<\/p>\n

kosteneffiziente und mehrsprachige Kundensupport Dienstleisungen
mit einem starken Fokus auf Qualit\u00e4t anbieten.<\/p>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Breadcrumbs and intro text” _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”-45px||||false|false” custom_padding=”||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_dcsbcm_divi_breadcrumbs_module _builder_version=”4.16″ _module_preset=”default” custom_margin=”12px||12px||false|false” global_colors_info=”{}”][\/et_pb_dcsbcm_divi_breadcrumbs_module][et_pb_text disabled_on=”on|on|on” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\n

Mehrsprachige Backoffice Assistent-\/innen<\/span><\/h2>\n

W\u00e4hrend Backoffice Aufgaben trivial erscheinen m\u00f6gen, k\u00f6nnen sie eine Menge Kopfschmerzen verursachen, wenn zu lange aufgeschoben werden. Lassen Sie einfache Verwaltungsaufgaben nicht au\u00dfer Kontrolle geraten, indem Sie unsere Backoffice Assistent\/-innen solche Aufgaben f\u00fcr Sie erledigen lassen.<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 1″ use_icon=”on” font_icon=”=||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]Erwartungen
\ndefinieren<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 2″ use_icon=”on” font_icon=”=||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]Teammitglieder
\nidentifizieren<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 3″ use_icon=”on” font_icon=”=||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]<\/p>\n

Training<\/p>\n

<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 4″ use_icon=”on” font_icon=”=||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.17.4″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]Live
\ngehen<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 5″ use_icon=”on” font_icon=”=||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]Qualit\u00e4t
\nsichern<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Step 6″ use_icon=”on” font_icon=”N||divi||400″ icon_color=”#f9b931″ image_icon_background_color=”RGBA(255,255,255,0)” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” header_font=”|800||on|||||” header_text_align=”center” header_text_color=”#f9b931″ header_font_size=”24px” body_font=”|600|||||||” body_text_align=”center” custom_margin=”||10px||false|false” custom_padding=”5px|5px|5px|5px|true|true” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”#cecece” box_shadow_style=”preset1″ box_shadow_vertical=”1px” box_shadow_blur=”12px” global_colors_info=”{}”]Evaluation und Reporting<\/span>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ _module_preset=”default” disabled=”on” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text module_class=”ds-vertical-align” _builder_version=”4.16″ _module_preset=”default” background_color=”#f9b931″ min_height=”100px” min_height_tablet=”100px” min_height_phone=”100px” min_height_last_edited=”on|tablet” height=”100px” height_tablet=”100px” height_phone=”100px” height_last_edited=”on|desktop” max_height=”100px” max_height_tablet=”100px” max_height_phone=”100px” max_height_last_edited=”on|desktop” custom_padding=”||||false|false” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”]<\/p>\n

<\/span><\/h3>\n

<\/span><\/h3>\n

<\/span><\/h3>\n

Wir sprechen mehr als
20 Sprachen<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text module_class=”ds-vertical-align” _builder_version=”4.16″ _module_preset=”default” background_color=”#f9b931″ min_height=”100px” min_height_tablet=”100px” min_height_phone=”100px” min_height_last_edited=”on|phone” height=”100px” height_tablet=”100px” height_phone=”100px” height_last_edited=”on|desktop” max_height=”100px” max_height_tablet=”100px” max_height_phone=”100px” max_height_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”15px||||false|false” custom_margin_last_edited=”on|phone” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”]<\/p>\n

<\/span><\/h3>\n

<\/span><\/h3>\n

Omnikanal Support
(Chat, E-Mail, Telefon, Messenger und soziale Medien)<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text module_class=”ds-vertical-align” _builder_version=”4.16″ _module_preset=”default” background_color=”#f9b931″ min_height=”100px” min_height_tablet=”100px” min_height_phone=”100px” min_height_last_edited=”on|phone” height=”100px” height_tablet=”100px” height_phone=”100px” height_last_edited=”on|desktop” max_height=”100px” max_height_tablet=”100px” max_height_phone=”100px” max_height_last_edited=”on|desktop” custom_margin_tablet=”” custom_margin_phone=”15px||||false|false” custom_margin_last_edited=”on|phone” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”]<\/p>\n

<\/span><\/h3>\n

<\/span><\/h3>\n

<\/span><\/h3>\n

24\/7
365 Tage im Jahr<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 1″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|40px|||false|false” global_colors_info=”{}”]<\/p>\n

Erwartungen definieren<\/span><\/h2>\n

Bevor unsere Agenten ihren ersten Chat angehen, einen Anruf t\u00e4tigen oder eine E-Mail schreiben, legen wir gemeinsam mit dem Kunden die richtigen Erwartungen und Parameter f\u00fcr das Team fest. In Gespr\u00e4chen mit HR und Operations definieren wir gemeinsam welche Anforderungen und Erwartungen an die Agenten gestellt werden, welche Service Levels (SLA) gew\u00fcnscht sind, an welchen Key Performance Indikatoren (KPI) Sie sich orientieren und welche Berichtsfrequenz und Eskalationsprotokolle n\u00f6tig sind. All dies geschieht, um die Erwartungen von oben nach unten zu synchronisieren, vom Kunden bis zum Agenten. <\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/pexly-section-what-we-offer.jpg” title_text=”Portrait,Of,Successful,Creative,Business,Team,Looking,At,Camera,And” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 2″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1307598870-612×612-1.jpg” title_text=”istockphoto-1307598870-612×612″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||40px|false|false” global_colors_info=”{}”]<\/p>\n

Teammitglieder identifizieren<\/span><\/h2>\n

Nachdem wir die Anforderungen und Parameter des Programms festgelegt haben, erstellen wir ein Agentenprofil (insofern Sie nicht bereits eines haben). Auf der Grundlage der ben\u00f6tigten Hard- und Soft Skills suchen wir Personen mit den passenden F\u00e4higkeiten. Pexly kombiniert hierbei einen Pool interner Ressourcen, den wir im Laufe der Jahre entwickelt haben, mit globalen und lokalen digitalen Jobb\u00f6rsen, Recruitment Plattformen und Recruitment Agenturen.<\/span><\/p>\n

Alle potentiellen Teammitglieder Ihres Teams durchlaufen ein online Auswahlverfahren und ein pers\u00f6nliches (Video-) Interview mit unseren Recruitern und dem Projektmanager.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 3″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|40px|||false|false” global_colors_info=”{}”]<\/p>\n

Training<\/span><\/h2>\n

Unser Motto lautet: Ein Auge auf Motivation, F\u00e4higkeiten sch\u00e4rfen!<\/span><\/p>\n

Unsere Trainer verf\u00fcgen \u00fcber mehrere Schulungsmodule f\u00fcr Soft-Skills, z. B. Arbeitsethik, Einf\u00fchlungsverm\u00f6gen, Umgang mit Stresssituationen und Eskalation. In Zusammenarbeit mit dem Kunden erstellen wir auch Module f\u00fcr die Schulung von Hard Skills, die ausf\u00fchrliche Informationen \u00fcber das Unternehmen und die Produkte, die zu verwendenden CRM-Tools, die zu erbringenden Leistungen, SLAs und KPIs umfassen.<\/p>\n

W\u00e4hrend der t\u00e4glichen Arbeit organisiert Pexly regelm\u00e4\u00dfig kurze Quizze. Damit soll sichergestellt werden, dass Ihre Pexly Kunden Support Mirarbeiter fokussiert und wachsam bleiben, ihr Wissen regenm\u00e4\u00dfig auffrischen und, falls erforderlich, erforderliche Soft- und Hard-Skills weiter ausbauen.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1181590482-612×612-1.jpg” title_text=”istockphoto-1181590482-612×612″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 4″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-869651740-612×612-1.jpg” title_text=”istockphoto-869651740-612×612″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||40px|false|false” global_colors_info=”{}”]<\/p>\n

Live gehen<\/span><\/h2>\n

In den ersten drei Monaten der Zusammenarbeit werden Teamleiter, Projektmanager, Trainer und Manager f\u00fcr Qualit\u00e4tssicherung sehr eng mit Ihnen synchronisiert bleiben. Wir werden die Support Mitarbeiter, die f\u00fcr Sie arbeiten, im Auge behalten und unsere internen Prozesse anpassen, um eine kontinuierliche und effiziente Servicebereitstellung zu erreichen.<\/span><\/p>\n

Der Projektleiter stimmt das das Reporting Format mit Ihnen ab und setzt w\u00f6chentliche\/monatliche Reviews an, um Sie auf dem Laufenden zu halten und unsere Dienstleistungen zu verbessern.<\/p>\n

Der Teamleiter managt die interne Einarbeitung der neuen Mitarbeiter und die t\u00e4gliche Arbeit und stellt sicher, dass das Team alle notwendigen Tools hat, um die beste Qualit\u00e4t zu erreichen.<\/p>\n

Der Trainer schult die Mitarbeiter und erstellt und zus\u00e4tzliche Handouts und FAQs f\u00fcr unsere Agenten, sodass alle ben\u00f6tigten Soft- und Hard-Skills da sind.<\/p>\n

Der QA-Manager wertet Chats\/E-Mails\/Anrufe aus und f\u00fchrt Coachings mit den Agenten durch.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 5″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|40px|||false|false” global_colors_info=”{}”]<\/p>\n

Qualit\u00e4tssicherung (QA)<\/span><\/h2>\n

Gemeinsam mit dem Kunden legen wir die Parameter f\u00fcr Qualit\u00e4tssicherung (QS) fest. Wir erstellen eine Scorecard, bestimen kritische und unkritische Fehler und bestimmen den gew\u00fcnschten Rahmen f\u00fcr Reporting. Das Qualit\u00e4tsteam arbeitet Hand in Hand mit Training, so dass wir die Ursachen f\u00fcr abweichende Messwerte oder negative Trends erkennen und sofort gegensteuern k\u00f6nnen.<\/span><\/p>\n

Gemeinsam mit dem Kunden legen wir sinnvolle Parameter f\u00fcr Qualit\u00e4tssicherung fest. H\u00e4ufig vorkommende sind:<\/p>\n

ASA – Average Speed of Answer.
\nFCR – First Contact Resolution.
\nAHT – Average Handling Time.
\nNPS – Net Promoter Score.
\nCSAT – Customer Satisfaction Score.
\nCES – Customer Effort Score.
\nWir f\u00fchren auch Kalibrierungssitzungen mit dem Kunden durch, um sicherzustellen, dass die Erwartungen aller synchronisiert sind und Qualit\u00e4t auf objektive Art und Weise gew\u00e4hrleistet ist.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1170250587-612×612-1.jpg” title_text=”istockphoto-1170250587-612×612″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”-25px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”Schritt 6″ color=”#faba31″ divider_style=”groove” _builder_version=”4.16″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”center” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1132210856-612×612-1.jpg” title_text=”istockphoto-1132210856-612×612″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||40px|false|false” global_colors_info=”{}”]<\/p>\n

Evaluation und Reporting<\/span><\/h2>\n

Reporting trimmt Pexly zu 100% auf die Bed\u00fcrfnisse des Kunden.<\/span><\/p>\n

Wir analysieren die Messungen der vereinbarten QA Parameter auf t\u00e4glicher, w\u00f6chentlicher und monatlicher Basis. Sie k\u00f6nnen selbst bestimmen in welchem Format Sie Reports erhalten m\u00f6chten – in Form von Tabellen oder einer Pr\u00e4sentation. Oft f\u00fchren wir auch Telefonate und\/oder Kalibrierungssitzungen, damit wir unseren Kunden alles erkl\u00e4ren k\u00f6nnen und f\u00fcr Fragen zur Verf\u00fcgung stehen.<\/p>\n

Wir k\u00f6nnen Sie sogar t\u00e4glich mit Informationen \u00fcber Volumina und wichtige KPIs versorgen. Zus\u00e4tzlich zu den Rohdaten erhalten Kunden auch Interpretationen und Ratschl\u00e4ge.<\/p>\n

Mittels Monitoring und Reporting Tools kennen wir die Arbeitszeiten unserer Agenten, ihre Produktivit\u00e4t, die An- und Abmeldezeiten sowie besuchten Seiten.<\/p>\n

F\u00fcr komplexere Berichte, wie z. B. Volumenprognosen, Zufriedenheitsanalysen usw., ben\u00f6tigen wir in der Regel Zugang zu den Systemen des Kunden.<\/p>\n

Am liebsten bleiben wir mit dem Kunden auch pers\u00f6nlich in Kontakt, und nehmen uns gerne Zeit f\u00fcr in Person Besprechungen.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” header_2_text_align=”center” header_2_font_size=”50px” global_colors_info=”{}”]<\/p>\n

Kundenmeinungen<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_card_carousel speed=”500″ equal_height=”on” image_alignment=”center” _builder_version=”4.17.4″ _module_preset=”default” header_font=”|600|||||||” header_text_align=”left” body_text_align=”left” subhead_font=”|300|||||||” subhead_text_color=”#a3a3a3″ subhead_font_size=”12px” border_radii_image=”on|50%|50%|50%|50%” locked=”off” global_colors_info=”{}”][dsm_card_carousel_child title=”Pawel Dziadzia” subtitle=”Head of Operations, Shpock Austria” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Pawel-Dziadzia.png” image_as_background=”off” image_width=”40%” image_alignment=”center” button_url_new_window=”1″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.[\/dsm_card_carousel_child][dsm_card_carousel_child title=”Christoph Burri” subtitle=”Head Partner Relations, Yawave AG, Switzerland” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Christoph-Burri.png” image_as_background=”off” image_width=”40%” image_alignment=”center” button_url_new_window=”1″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]Our main goal of cooperation with Pexly was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company\u2019s needs they delivered high quality results and adhere to deadlines.[\/dsm_card_carousel_child][dsm_card_carousel_child title=”Rene Bollier” subtitle=”OnRecruit, Netherlands” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/rene-bolier-onrecruit-v2.png” image_as_background=”off” image_width=”40%” image_alignment=”center” button_url_new_window=”1″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]In our experience, Pexly offers a high return on investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Pexly, and certainly should we require their expertise in the future, Pexly will be the first business we speak to.[\/dsm_card_carousel_child][dsm_card_carousel_child title=”Emma Schuster” subtitle=”Customer Success Lead, Sweatcoin UK” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Emma-Schuster-v2.png” image_as_background=”off” image_width=”40%” image_alignment=”center” button_url_new_window=”1″ _builder_version=”4.16.0″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]Pexly Support mastered the role quickly and they meet all of the client\u2019s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.[\/dsm_card_carousel_child][\/dsm_card_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Location text section” _builder_version=”4.16″ _module_preset=”default” background_color=”#f4f4f4″ collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” min_height=”107.1px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_text_align=”center” header_3_text_align=”center” global_colors_info=”{}”]<\/p>\n

Globale Reichweite<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ admin_label=”Location text ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”The Netherlands” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/7.png” icon_placement=”left” image_icon_width=”100%” _builder_version=”4.16″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Mit Hauptsitz in den Niederlanden unterst\u00fctzen wir unsere Kunden aus der ganzen Welt in \u00fcber 20 Sprachen.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Germany” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/germany.svg” icon_placement=”left” _builder_version=”4.18.0″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Unsere deutschen Agenten befinden sich in der Hauptstadt Berlin, die als liberale und preiswerte Stadt mit vielf\u00e4ltigem Talentpool bekannt ist.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Spain” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/300px-Flag_of_Spain.svg.png” icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Unser “Work from Home” Ansatz in Spanien sorgt f\u00fcr fast unbegrenztem Zugang zu talentierten Kundensupport Mitarbeitern.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Portugal” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/Flag_of_Portugal.svg.png” icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Unsere Mitarbeiter in Portugal befinden sich in
\nLissabon, einem mit fast 3 Millionen Einwohnern bew\u00e4hrten Nearshore Standort.<\/span>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ admin_label=”Location text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=” Ukraine” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/ukraine.svg” icon_placement=”left” _builder_version=”4.16.0″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Unser B\u00fcro in der Ukraine befindet sich in Kiew, einer Stadt mit mehr als 3 Millionen Einwohnern und ein bekannter Standort f\u00fcr Outsourcing in Osteuropa.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=” Philippines” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/philippines.svg” icon_placement=”left” _builder_version=”4.16.0″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Unsere philippinischen Agenten leben und arbeiten in Manila, der Hauptstadt und ein etablierter Ort f\u00fcr Contact Center und Business Process Outsourcing.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Turkey” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/Flag_of_Turkey.png” icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Durch unsere T\u00e4tigkeit in der T\u00fcrkei sind wir in der Lage, unsere Kunden in verschiedenen Sprachen und in unterschiedlichen Zeitzonen zu unterst\u00fctzen.<\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Morocco” image=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/188px-Flag_of_Morocco.svg.png” icon_placement=”left” _builder_version=”4.16″ _module_preset=”default” border_radii_image=”on|4px|4px|4px|4px” global_colors_info=”{}”]Durch Mitarbeiter in Marokko erweitern wir unser multikulturelles und globales Team, das verschiedene Branchen und Unternehmen unterst\u00fctzt<\/span>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Text block 1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-25px||||false|false” disabled=”on” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/pexly-train-your-team.jpg” title_text=”Group,Portrait,Of,Smiling,Diverse,Young,Multiethnic,Businesspeople,Posing,Together” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|||40px|false|false” custom_padding_tablet=”” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Train your team<\/h2>\n

We will train your team of agents on all company and product specifics, so they become a valued part of your organization. Function descriptions, email addresses and signatures will be created with your company credentials, so there is no confusion at internal and external parties.[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNDgifX0=@” button_text=”Get a Quote” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”40px||40px|40px|false|false” custom_margin_tablet=”” custom_margin_phone=”||40px|80px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

PEXLY ist ein zuverl\u00e4ssiger Partner f\u00fcr Start-ups, KMUs und Enterprises,die nach einem besseren Kundenservice streben. Seit unserer Gr\u00fcndung im Jahr 2015 unterst\u00fctzen wir Unternehmenauf der ganzen Welt, indem wir kosteneffiziente und mehrsprachige Kundensupport Dienstleisungenmit einem starken Fokus auf Qualit\u00e4t anbieten.Mehrsprachige Backoffice Assistent-\/innen W\u00e4hrend Backoffice Aufgaben trivial erscheinen m\u00f6gen, k\u00f6nnen sie eine Menge Kopfschmerzen verursachen, wenn […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" background_enable_color=\"off\" z_index=\"9999\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_fullwidth_slider arrows_custom_color=\"#000000\" dot_nav_custom_color=\"#000000\" _builder_version=\"4.16\" _module_preset=\"default\" header_text_align=\"left\" background_enable_color=\"off\" button_alignment=\"left\" text_orientation=\"left\" content_width=\"100%\" content_max_width=\"1240px\" min_height=\"540px\" min_height_tablet=\"\" min_height_phone=\"340px\" min_height_last_edited=\"on|phone\" height=\"540px\" max_height=\"540px\" global_colors_info=\"{}\"][et_pb_slide heading=\"How we work\" button_text=\"GET A QUOTE\" button_link=\"\/quote\/\" use_bg_overlay=\"on\" bg_overlay_color=\"rgba(0,0,0,0.4)\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"rgba(0,0,0,0.31)\" background_enable_color=\"on\" background_image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1272744431-612x612-1.jpg\" background_enable_image=\"on\" background_blend=\"overlay\" text_orientation=\"left\" custom_padding=\"8%|100px||0px|false|false\" background_enable_image_phone=\"off\" global_colors_info=\"{}\" sticky_transition=\"on\"]\n

PEXLY is a trusted outsourcing partner for start-ups, SMEs, and larger organizations. <\/span><\/p>\n

Since our founding in 2015, we empower companies all over the world by providing <\/span><\/p>\n

cost-efficient multilingual omnichannel support with a strong focus on quality.<\/span><\/p>\n[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Breadcrumbs and intro text\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f4f4f4\" custom_margin=\"-45px||||false|false\" custom_padding=\"||||false|false\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_dcsbcm_divi_breadcrumbs_module _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"12px||12px||false|false\" global_colors_info=\"{}\"][\/et_pb_dcsbcm_divi_breadcrumbs_module][et_pb_text disabled_on=\"on|on|on\" _builder_version=\"4.16\" _module_preset=\"default\" disabled=\"on\" global_colors_info=\"{}\"]\n

Mehrsprachige Backoffice Assistent-\/innen<\/span><\/h2>\nW\u00e4hrend Backoffice Aufgaben trivial erscheinen m\u00f6gen, k\u00f6nnen sie eine Menge Kopfschmerzen verursachen, wenn zu lange aufgeschoben werden. Lassen Sie einfache Verwaltungsaufgaben nicht au\u00dfer Kontrolle geraten, indem Sie unsere Backoffice Assistent\/-innen solche Aufgaben f\u00fcr Sie erledigen lassen.<\/span>\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_6,1_6,1_6,1_6,1_6,1_6\" use_custom_gutter=\"on\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" module_alignment=\"center\" global_colors_info=\"{}\"][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 1\" use_icon=\"on\" font_icon=\"=||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nErwartungen\ndefinieren<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 2\" use_icon=\"on\" font_icon=\"=||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nTeammitglieder\nidentifizieren<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 3\" use_icon=\"on\" font_icon=\"=||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nTraining<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 4\" use_icon=\"on\" font_icon=\"=||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.17.4\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nLive\ngehen<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 5\" use_icon=\"on\" font_icon=\"=||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nQualit\u00e4t\nsichern<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_6\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Step 6\" use_icon=\"on\" font_icon=\"N||divi||400\" icon_color=\"#f9b931\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"45px\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|800||on|||||\" header_text_align=\"center\" header_text_color=\"#f9b931\" header_font_size=\"24px\" body_font=\"|600|||||||\" body_text_align=\"center\" custom_margin=\"||10px||false|false\" custom_padding=\"5px|5px|5px|5px|true|true\" border_radii=\"on|5px|5px|5px|5px\" border_width_all=\"1px\" border_color_all=\"#cecece\" box_shadow_style=\"preset1\" box_shadow_vertical=\"1px\" box_shadow_blur=\"12px\" global_colors_info=\"{}\"]\n\nEvaluation und Reporting<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|on|on\" _builder_version=\"4.16\" _module_preset=\"default\" disabled=\"on\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_3,1_3,1_3\" use_custom_gutter=\"on\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text module_class=\"ds-vertical-align\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f9b931\" min_height=\"100px\" min_height_tablet=\"100px\" min_height_phone=\"100px\" min_height_last_edited=\"on|tablet\" height=\"100px\" height_tablet=\"100px\" height_phone=\"100px\" height_last_edited=\"on|desktop\" max_height=\"100px\" max_height_tablet=\"100px\" max_height_phone=\"100px\" max_height_last_edited=\"on|desktop\" custom_padding=\"||||false|false\" border_radii=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n

Wir sprechen mehr als 30 Sprachen<\/span><\/h3>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text module_class=\"ds-vertical-align\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f9b931\" min_height=\"100px\" min_height_tablet=\"100px\" min_height_phone=\"100px\" min_height_last_edited=\"on|phone\" height=\"100px\" height_tablet=\"100px\" height_phone=\"100px\" height_last_edited=\"on|desktop\" max_height=\"100px\" max_height_tablet=\"100px\" max_height_phone=\"100px\" max_height_last_edited=\"on|phone\" custom_margin_tablet=\"\" custom_margin_phone=\"15px||||false|false\" custom_margin_last_edited=\"on|phone\" border_radii=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n

Omnikanal Support (Chat, E-Mail, Telefon, Messenger und soziale Medien)<\/span><\/h3>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text module_class=\"ds-vertical-align\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f9b931\" min_height=\"100px\" min_height_tablet=\"100px\" min_height_phone=\"100px\" min_height_last_edited=\"on|phone\" height=\"100px\" height_tablet=\"100px\" height_phone=\"100px\" height_last_edited=\"on|desktop\" max_height=\"100px\" max_height_tablet=\"100px\" max_height_phone=\"100px\" max_height_last_edited=\"on|desktop\" custom_margin_tablet=\"\" custom_margin_phone=\"15px||||false|false\" custom_margin_last_edited=\"on|phone\" border_radii=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n

24\/7\n365 Tage im Jahr<\/span><\/h3>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 1\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|40px|||false|false\" global_colors_info=\"{}\"]\n

Erwartungen definieren<\/span><\/h2>\nBevor unsere Agenten ihren ersten Chat angehen, einen Anruf t\u00e4tigen oder eine E-Mail schreiben, legen wir gemeinsam mit dem Kunden die richtigen Erwartungen und Parameter f\u00fcr das Team fest. In Gespr\u00e4chen mit HR und Operations definieren wir gemeinsam welche Anforderungen und Erwartungen an die Agenten gestellt werden, welche Service Levels (SLA) gew\u00fcnscht sind, an welchen Key Performance Indikatoren (KPI) Sie sich orientieren und welche Berichtsfrequenz und Eskalationsprotokolle n\u00f6tig sind. All dies geschieht, um die Erwartungen von oben nach unten zu synchronisieren, vom Kunden bis zum Agenten. <\/span>\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/pexly-section-what-we-offer.jpg\" title_text=\"Portrait,Of,Successful,Creative,Business,Team,Looking,At,Camera,And\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f4f4f4\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 2\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,2_3\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1307598870-612x612-1.jpg\" title_text=\"istockphoto-1307598870-612x612\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"2_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|||40px|false|false\" global_colors_info=\"{}\"]\n

Teammitglieder identifizieren<\/span><\/h2>\nNachdem wir die Anforderungen und Parameter des Programms festgelegt haben, erstellen wir ein Agentenprofil (insofern Sie nicht bereits eines haben). Auf der Grundlage der ben\u00f6tigten Hard- und Soft Skills suchen wir Personen mit den passenden F\u00e4higkeiten. Pexly kombiniert hierbei einen Pool interner Ressourcen, den wir im Laufe der Jahre entwickelt haben, mit globalen und lokalen digitalen Jobb\u00f6rsen, Recruitment Plattformen und Recruitment Agenturen.<\/span>\n\nAlle potentiellen Teammitglieder Ihres Teams durchlaufen ein online Auswahlverfahren und ein pers\u00f6nliches (Video-) Interview mit unseren Recruitern und dem Projektmanager.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 3\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|40px|||false|false\" global_colors_info=\"{}\"]\n

Training<\/span><\/h2>\nUnser Motto lautet: Ein Auge auf Motivation, F\u00e4higkeiten sch\u00e4rfen!<\/span>\n\nUnsere Trainer verf\u00fcgen \u00fcber mehrere Schulungsmodule f\u00fcr Soft-Skills, z. B. Arbeitsethik, Einf\u00fchlungsverm\u00f6gen, Umgang mit Stresssituationen und Eskalation. In Zusammenarbeit mit dem Kunden erstellen wir auch Module f\u00fcr die Schulung von Hard Skills, die ausf\u00fchrliche Informationen \u00fcber das Unternehmen und die Produkte, die zu verwendenden CRM-Tools, die zu erbringenden Leistungen, SLAs und KPIs umfassen.\n\nW\u00e4hrend der t\u00e4glichen Arbeit organisiert Pexly regelm\u00e4\u00dfig kurze Quizze. Damit soll sichergestellt werden, dass Ihre Pexly Kunden Support Mirarbeiter fokussiert und wachsam bleiben, ihr Wissen regenm\u00e4\u00dfig auffrischen und, falls erforderlich, erforderliche Soft- und Hard-Skills weiter ausbauen.\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1181590482-612x612-1.jpg\" title_text=\"istockphoto-1181590482-612x612\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f4f4f4\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 4\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"2_5,3_5\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-869651740-612x612-1.jpg\" title_text=\"istockphoto-869651740-612x612\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|||40px|false|false\" global_colors_info=\"{}\"]\n

Live gehen<\/span><\/h2>\nIn den ersten drei Monaten der Zusammenarbeit werden Teamleiter, Projektmanager, Trainer und Manager f\u00fcr Qualit\u00e4tssicherung sehr eng mit Ihnen synchronisiert bleiben. Wir werden die Support Mitarbeiter, die f\u00fcr Sie arbeiten, im Auge behalten und unsere internen Prozesse anpassen, um eine kontinuierliche und effiziente Servicebereitstellung zu erreichen.<\/span>\n\nDer Projektleiter stimmt das das Reporting Format mit Ihnen ab und setzt w\u00f6chentliche\/monatliche Reviews an, um Sie auf dem Laufenden zu halten und unsere Dienstleistungen zu verbessern.\n\nDer Teamleiter managt die interne Einarbeitung der neuen Mitarbeiter und die t\u00e4gliche Arbeit und stellt sicher, dass das Team alle notwendigen Tools hat, um die beste Qualit\u00e4t zu erreichen.\n\nDer Trainer schult die Mitarbeiter und erstellt und zus\u00e4tzliche Handouts und FAQs f\u00fcr unsere Agenten, sodass alle ben\u00f6tigten Soft- und Hard-Skills da sind.\n\nDer QA-Manager wertet Chats\/E-Mails\/Anrufe aus und f\u00fchrt Coachings mit den Agenten durch.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 5\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|40px|||false|false\" global_colors_info=\"{}\"]\n

Qualit\u00e4tssicherung (QA)<\/span><\/h2>\nGemeinsam mit dem Kunden legen wir die Parameter f\u00fcr Qualit\u00e4tssicherung (QS) fest. Wir erstellen eine Scorecard, bestimen kritische und unkritische Fehler und bestimmen den gew\u00fcnschten Rahmen f\u00fcr Reporting. Das Qualit\u00e4tsteam arbeitet Hand in Hand mit Training, so dass wir die Ursachen f\u00fcr abweichende Messwerte oder negative Trends erkennen und sofort gegensteuern k\u00f6nnen.<\/span>\n\nGemeinsam mit dem Kunden legen wir sinnvolle Parameter f\u00fcr Qualit\u00e4tssicherung fest. H\u00e4ufig vorkommende sind:\n\nASA - Average Speed of Answer.\nFCR - First Contact Resolution.\nAHT - Average Handling Time.\nNPS - Net Promoter Score.\nCSAT - Customer Satisfaction Score.\nCES - Customer Effort Score.\nWir f\u00fchren auch Kalibrierungssitzungen mit dem Kunden durch, um sicherzustellen, dass die Erwartungen aller synchronisiert sind und Qualit\u00e4t auf objektive Art und Weise gew\u00e4hrleistet ist.\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1170250587-612x612-1.jpg\" title_text=\"istockphoto-1170250587-612x612\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f4f4f4\" custom_margin=\"-25px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_text_divider header=\"Schritt 6\" color=\"#faba31\" divider_style=\"groove\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"center\" header_text_color=\"#000000\" global_colors_info=\"{}\"][\/dsm_text_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"2_5,3_5\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/02\/istockphoto-1132210856-612x612-1.jpg\" title_text=\"istockphoto-1132210856-612x612\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"|||40px|false|false\" global_colors_info=\"{}\"]\n

Evaluation und Reporting<\/span><\/h2>\nReporting trimmt Pexly zu 100% auf die Bed\u00fcrfnisse des Kunden.<\/span>\n\nWir analysieren die Messungen der vereinbarten QA Parameter auf t\u00e4glicher, w\u00f6chentlicher und monatlicher Basis. Sie k\u00f6nnen selbst bestimmen in welchem Format Sie Reports erhalten m\u00f6chten - in Form von Tabellen oder einer Pr\u00e4sentation. Oft f\u00fchren wir auch Telefonate und\/oder Kalibrierungssitzungen, damit wir unseren Kunden alles erkl\u00e4ren k\u00f6nnen und f\u00fcr Fragen zur Verf\u00fcgung stehen.\n\nWir k\u00f6nnen Sie sogar t\u00e4glich mit Informationen \u00fcber Volumina und wichtige KPIs versorgen. Zus\u00e4tzlich zu den Rohdaten erhalten Kunden auch Interpretationen und Ratschl\u00e4ge.\n\nMittels Monitoring und Reporting Tools kennen wir die Arbeitszeiten unserer Agenten, ihre Produktivit\u00e4t, die An- und Abmeldezeiten sowie besuchten Seiten.\n\nF\u00fcr komplexere Berichte, wie z. B. Volumenprognosen, Zufriedenheitsanalysen usw., ben\u00f6tigen wir in der Regel Zugang zu den Systemen des Kunden.\n\nAm liebsten bleiben wir mit dem Kunden auch pers\u00f6nlich in Kontakt, und nehmen uns gerne Zeit f\u00fcr in Person Besprechungen.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.16\" _module_preset=\"default\" background_enable_color=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Text\" _builder_version=\"4.16\" _module_preset=\"default\" header_2_text_align=\"center\" header_2_font_size=\"50px\" global_colors_info=\"{}\"]\n

Kundenmeinungen<\/span><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][dsm_card_carousel speed=\"500\" equal_height=\"on\" image_alignment=\"center\" _builder_version=\"4.17.4\" _module_preset=\"default\" header_font=\"|600|||||||\" header_text_align=\"left\" body_text_align=\"left\" subhead_font=\"|300|||||||\" subhead_text_color=\"#a3a3a3\" subhead_font_size=\"12px\" border_radii_image=\"on|50%|50%|50%|50%\" locked=\"off\" global_colors_info=\"{}\"][dsm_card_carousel_child title=\"Pawel Dziadzia\" subtitle=\"Head of Operations, Shpock Austria\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Pawel-Dziadzia.png\" image_as_background=\"off\" image_width=\"40%\" image_alignment=\"center\" button_url_new_window=\"1\" _builder_version=\"4.16.0\" _module_preset=\"default\" global_colors_info=\"{}\" parent_button=\"off\" parent_header_level=\"h4\"]\n\nPexly has been able to dramatically raise the company's customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with their rapid learning abilities, which allows them to provide high-caliber services. They're responsive, flexible, supportive, and helpful.\n\n[\/dsm_card_carousel_child][dsm_card_carousel_child title=\"Christoph Burri\" subtitle=\"Head Partner Relations, Yawave AG, Switzerland\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Christoph-Burri.png\" image_as_background=\"off\" image_width=\"40%\" image_alignment=\"center\" button_url_new_window=\"1\" _builder_version=\"4.16.0\" _module_preset=\"default\" global_colors_info=\"{}\" parent_button=\"off\" parent_header_level=\"h4\"]\n\nOur main goal of cooperation with Pexly was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company\u2019s needs they delivered high quality results and adhere to deadlines.\n\n[\/dsm_card_carousel_child][dsm_card_carousel_child title=\"Rene Bollier\" subtitle=\"OnRecruit, Netherlands\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/rene-bolier-onrecruit-v2.png\" image_as_background=\"off\" image_width=\"40%\" image_alignment=\"center\" button_url_new_window=\"1\" _builder_version=\"4.16.0\" _module_preset=\"default\" global_colors_info=\"{}\" parent_button=\"off\" parent_header_level=\"h4\"]\n\nIn our experience, Pexly offers a high return on investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Pexly, and certainly should we require their expertise in the future, Pexly will be the first business we speak to.\n\n[\/dsm_card_carousel_child][dsm_card_carousel_child title=\"Emma Schuster\" subtitle=\"Customer Success Lead, Sweatcoin UK\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/Emma-Schuster-v2.png\" image_as_background=\"off\" image_width=\"40%\" image_alignment=\"center\" button_url_new_window=\"1\" _builder_version=\"4.16.0\" _module_preset=\"default\" global_colors_info=\"{}\" parent_button=\"off\" parent_header_level=\"h4\"]\n\nPexly Support mastered the role quickly and they meet all of the client\u2019s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.\n\n[\/dsm_card_carousel_child][\/dsm_card_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"off|off|off\" admin_label=\"Location text section\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#f4f4f4\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" min_height=\"107.1px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_text_align=\"center\" header_3_text_align=\"center\" global_colors_info=\"{}\"]\n

Globale Reichweite<\/span><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" admin_label=\"Location text \" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"The Netherlands\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/7.png\" icon_placement=\"left\" image_icon_width=\"100%\" _builder_version=\"4.16\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nMit Hauptsitz in den Niederlanden unterst\u00fctzen wir unsere Kunden aus der ganzen Welt in \u00fcber 20 Sprachen.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Germany\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/germany.svg\" icon_placement=\"left\" _builder_version=\"4.18.0\" _module_preset=\"default\" hover_enabled=\"0\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\" sticky_enabled=\"0\"]\n\nUnsere deutschen Agenten befinden sich in der Hauptstadt Berlin, die als liberale und preiswerte Stadt mit vielf\u00e4ltigem Talentpool bekannt ist.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Spain\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/300px-Flag_of_Spain.svg.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nUnser \"Work from Home\" Ansatz in Spanien sorgt f\u00fcr fast unbegrenztem Zugang zu talentierten Kundensupport Mitarbeitern.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Portugal\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/Flag_of_Portugal.svg.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nUnsere Mitarbeiter in Portugal befinden sich in\nLissabon, einem mit fast 3 Millionen Einwohnern bew\u00e4hrten Nearshore Standort.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" admin_label=\"Location text\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\" Ukraine\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/ukraine.svg\" icon_placement=\"left\" _builder_version=\"4.16.0\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nUnser B\u00fcro in der Ukraine befindet sich in Kiew, einer Stadt mit mehr als 3 Millionen Einwohnern und ein bekannter Standort f\u00fcr Outsourcing in Osteuropa.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\" Philippines\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/04\/philippines.svg\" icon_placement=\"left\" _builder_version=\"4.16.0\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nUnsere philippinischen Agenten leben und arbeiten in Manila, der Hauptstadt und ein etablierter Ort f\u00fcr Contact Center und Business Process Outsourcing.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Turkey\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/Flag_of_Turkey.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nDurch unsere T\u00e4tigkeit in der T\u00fcrkei sind wir in der Lage, unsere Kunden in verschiedenen Sprachen und in unterschiedlichen Zeitzonen zu unterst\u00fctzen.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Morocco\" image=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2022\/03\/188px-Flag_of_Morocco.svg.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" border_radii_image=\"on|4px|4px|4px|4px\" global_colors_info=\"{}\"]\n\nDurch Mitarbeiter in Marokko erweitern wir unser multikulturelles und globales Team, das verschiedene Branchen und Unternehmen unterst\u00fctzt<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|on|on\" admin_label=\"Text block 1\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"-25px||||false|false\" disabled=\"on\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/pexlysupport.com\/wp-content\/uploads\/2021\/12\/pexly-train-your-team.jpg\" title_text=\"Group,Portrait,Of,Smiling,Diverse,Young,Multiethnic,Businesspeople,Posing,Together\" force_fullwidth=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" custom_margin=\"||||false|false\" 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Train your team<\/h2>\nWe will train your team of agents on all company and product specifics, so they become a valued part of your organization. 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